Proceedings of the 2023 8th International Conference on Modern Management and Education Technology (MMET 2023)

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Research on the Quality Enhancement of Community Home-Based Elderly Care Services: Dimensional Differences and Realistic Approaches

Authors
Jingkun Ye1, *
1College of Finance and Public Administration, Harbin University of Commerce, Harbin, China, 150028
*Corresponding author. Email: 9678860@qq.com
Corresponding Author
Jingkun Ye
Available Online 29 November 2023.
DOI
10.2991/978-2-38476-146-3_10How to use a DOI?
Keywords
community home-based elderly care services; service quality; SERVQUAL model; Harbin City; feasibility recommendations
Abstract

Community home-based elderly care services, which are family-based, community-based and supplemented by institutions, have become the optimal path to alleviate the pressure of ageing, and are the focus of China's socialised elderly care system, with the quality of services directly affecting the quality of life of the elderly in their twilight years, and have become a livelihood issue of the greatest concern to all sectors of society. Based on the SERVQUAL model, we divided the community home-based elderly care service into five types, refined 25 evaluation indicators and determined the dimensions, and conducted research on 502 elderly people in Harbin City. The research found that there is a significant difference between service quality perception and expectation, the service quality level of reliability and responsiveness dimension is higher, and the service quality level of tangibility, assurance, empathy dimension is lower. Accordingly, a number of feasible recommendations have been put forward to effectively meet the urgent needs of the elderly for elderly care services.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 2023 8th International Conference on Modern Management and Education Technology (MMET 2023)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
29 November 2023
ISBN
10.2991/978-2-38476-146-3_10
ISSN
2352-5398
DOI
10.2991/978-2-38476-146-3_10How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Jingkun Ye
PY  - 2023
DA  - 2023/11/29
TI  - Research on the Quality Enhancement of Community Home-Based Elderly Care Services: Dimensional Differences and Realistic Approaches
BT  - Proceedings of the 2023 8th International Conference on Modern Management and Education Technology (MMET 2023)
PB  - Atlantis Press
SP  - 66
EP  - 78
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-146-3_10
DO  - 10.2991/978-2-38476-146-3_10
ID  - Ye2023
ER  -