Research on Process Management of Cabin Service in Chinese Civil Aviation Enterprises

DOI

10.2991/meici-15.2015.75How to use a DOI?

Keywords

Cabin service; Business; Process management

Abstract

The service quality is very important for Chinese civil enterprises. How to improve the service quality in civil enterprises depends on the organizational features, actual situation of enterprise as well as objective internal and external environment. Process management is one of hottest domestic administrative disciplines in our country, so how to put process management theories into administrative practice in service enterprises effectively has become an important part of their competitiveness. Civil enterprises in our country belong to industry with intensive service. Over the years, comprehensive quality management has been implemented, which can’t satisfy Chinese civil aviation enterprises’ competitive advantage among international civil aviation field. With value creation as the core, we can learn from current advanced process management so as to meet Chinese civil aviation enterprises’ pursuit for specific customers and special service, which can help to establish a framework of cabin service process for Chinese civil aviation enterprises

Copyright

© 2015, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Qixing Li
AU  - Yuan Li
PY  - 2015/06
DA  - 2015/06
TI  - Research on Process Management of Cabin Service in Chinese Civil Aviation Enterprises
BT  - Proceedings of the 2015 International Conference on Management, Education, Information and Control
PB  - Atlantis Press
SP  - 418
EP  - 425
SN  - 1951-6851
UR  - https://doi.org/10.2991/meici-15.2015.75
DO  - 10.2991/meici-15.2015.75
ID  - Li2015/06
ER  -