Location Arrangement Study of Logistics Distribution Center on basis of Customer Satisfaction

DOI

10.2991/meic-14.2014.377How to use a DOI?

Keywords

customer satisfaction; distribution center location; location model; Hierarchy Process

Abstract

Since the reform and opening up, especially the 21st century, with China's rapid economic development, the logistics industry has become a sunrise industry in national economy, but also a new economic growth point. At present, Chinese governments at all levels and many companies regard the logistics industry as a major part of new era economic development. Regarding how to improve the core competitiveness of an enterprise or a regional, logistics has become an important factor. It is what we need to implement in the stage about how introduce modern logistics concept in Western countries, modern management model and advanced logistics technology into national and local economic development. Meanwhile, the rapid development of economy makes consumer demand go to personalized and fine direction. Faced with increasingly fierce business competition, customer satisfaction has become increasingly important in the modern logistics and distribution. And the enterprise logistics level affects the level of service to its customers directly, which put forward higher requirements for logistics and distribution activities. Therefore, it will be one of the important directions for future study distribution center location to introduce the logistics distribution center location problem based on the concept of customer satisfaction, through correlation algorithm to build decision-making model based on customer satisfaction, to ensure the distribution center site selection decision objectives consistent with corporate strategic goals, customer expectations as far as possible.

Copyright

© 2014, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Xueping Liu
PY  - 2014/11
DA  - 2014/11
TI  - Location Arrangement Study of Logistics Distribution Center on basis of Customer Satisfaction
BT  - Proceedings of the 2014 International Conference on Mechatronics, Electronic, Industrial and Control Engineering
PB  - Atlantis Press
SP  - 1677
EP  - 1680
SN  - 2352-5401
UR  - https://doi.org/10.2991/meic-14.2014.377
DO  - 10.2991/meic-14.2014.377
ID  - Liu2014/11
ER  -