The Research of Service Quality Evaluation in Logistic and Express Industry
- DOI
- 10.2991/lemcs-14.2014.61How to use a DOI?
- Keywords
- Express industry service quality evaluation system
- Abstract
With the development of modern express industry, it has become an industry with huge profit and potential. The domestic express industry has been the rapid development at the rate of 30 percent annually, so far, which has formed the market with hundreds of billion a year .Once upon a time, China Postal was the only express company in Chinese market. But now, more and more express companies have showed up in China, including state-owned, foreign , private and other forms of ownership, which has already formed the market with a variety of modes of transport competing with each other. As the first standard of express implemented, the competition of express market has become intensified, that means the system of service quality evaluation is needed.On the basis of explaining the concept of express delivery and quality of service, the papers analyzes the situation of logistics and express industry, and then establishes the system of the quality evaluation.The paper elaborated the problem of logistics and express industry and then put forward a solution by designing questionnaire and doing research. Nowadays, logistics has related to all aspects of our daily life, so the better it developed,the better service we will get.
- Copyright
- © 2014, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Zhen Xiao PY - 2014/05 DA - 2014/05 TI - The Research of Service Quality Evaluation in Logistic and Express Industry BT - Proceedings of the International Conference on Logistics, Engineering, Management and Computer Science PB - Atlantis Press SP - 262 EP - 265 SN - 1951-6851 UR - https://doi.org/10.2991/lemcs-14.2014.61 DO - 10.2991/lemcs-14.2014.61 ID - Xiao2014/05 ER -