Temporal Model for Assessing the Quality of Public Services

DOI

10.2991/itsmssm-17.2017.96How to use a DOI?

Keywords

public institution, quality, business-process

Abstract

The material about the use of business processes to determine the quality of receiving services in a public institution is presents in article. It is proposed to take into account when obtaining a quality not only qualitative assessments, which are connected with the expert assessment and customer opinion and quantitative related to the timing of execution of business processes by employees. Shown mathematical expressions that allow build an automated quality evaluation system.

Copyright

© 2017, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Larisa Bulysheva
AU  - Mikhail Kataev
AU  - Natalia Loseva
PY  - 2017/12
DA  - 2017/12
TI  - Temporal Model for Assessing the Quality of Public Services
BT  - Proceedings of the IV International research conference "Information technologies in Science, Management, Social sphere and Medicine" (ITSMSSM 2017)
PB  - Atlantis Press
SP  - 459
EP  - 460
SN  - 2352-538X
UR  - https://doi.org/10.2991/itsmssm-17.2017.96
DO  - 10.2991/itsmssm-17.2017.96
ID  - Bulysheva2017/12
ER  -