Analysis of Outpatient Registration System to Improve Health Services in Bhayangkara Hospital Semarang

DOI

10.2991/978-94-6463-421-1_19How to use a DOI?

Keywords

Application; Registration; Effort

Abstract

To improve the healthcare services quality, the hospital has developed an outpatient registration system. The hospital always develops an outpatient registration system, so it is necessary to analyze the implementation of an outpatient registration system. This study analyzes the outpatient registration system to improve health services at Bhayangkara Semarang Hospital. The research is descriptive. Data collection methods using satisfaction questionnaires distribute to nine officers and 40 outpatient registration patients. The results showed that officers’ performance was good. All officers are graduates of the Diploma-III Medical Records and Health Information program. The officers’ performance complies with the applicable standard operating procedures. The average waiting time for offline outpatient registration patients was 14.1 min and 14 min for online registration. The average registration time was 16.6 min for new patients and 13.9 min for old patients. The level of satisfaction of the officers in using the outpatient registration system is 72%, and the level of satisfaction of the patients in using the online outpatient registration system is 71%. From the results, the hospital should evaluate the standard operating procedure for online registration, especially regarding patient waiting time, and update the patient registration application to improve the service quality.

Copyright

© 2024 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Risma Esti Permatasari
AU  - Oki Setiono
AU  - M. Kom
PY  - 2024
DA  - 2024/05/22
TI  - Analysis of Outpatient Registration System to Improve Health Services in Bhayangkara Hospital Semarang
BT  - Proceedings of the International Seminar and Workshop Public Health (ISWHOPHA 2023)
PB  - Atlantis Press
SP  - 175
EP  - 186
SN  - 2468-5739
UR  - https://doi.org/10.2991/978-94-6463-421-1_19
DO  - 10.2991/978-94-6463-421-1_19
ID  - Permatasari2024
ER  -