A Study on the Influential Factors of Medical Service Satisfaction

DOI

10.2991/978-2-494069-31-2_41How to use a DOI?

Keywords

Public service; Medical service; Medical resources; Medical Insurance; Doctor-patient relationship

Abstract

The people’s expectations and requirements for medical and health public services have gradually increased as the economy has progressed. Only by meeting the expectations of citizens to the greatest extent can health services obtain higher satisfaction. This study will help to deepen the academic research on current medical service satisfaction, and provide a theoretical basis for future policy recommendations. By means of systematic literature retrieval, the present situation of domestic patient satisfaction survey was reviewed, the problems in practice were analyzed, and suggestions for improvement were put forward. Suggestions on doctor-patient relationship, medical insurance and medical resources are put forward to improve citizens’ satisfaction with medical services.

Copyright

© 2022 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Download article (PDF)

TY  - CONF
AU  - Yiwen Tang
PY  - 2022
DA  - 2022/12/29
TI  - A Study on the Influential Factors of Medical Service Satisfaction
BT  - Proceedings of the 2022 6th International Seminar on Education, Management and Social Sciences (ISEMSS 2022)
PB  - Atlantis Press
SP  - 325
EP  - 331
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-494069-31-2_41
DO  - 10.2991/978-2-494069-31-2_41
ID  - Tang2022
ER  -