A Study on the Influential Factors of Medical Service Satisfaction
- 10.2991/978-2-494069-31-2_41How to use a DOI?
- Public service; Medical service; Medical resources; Medical Insurance; Doctor-patient relationship
The people’s expectations and requirements for medical and health public services have gradually increased as the economy has progressed. Only by meeting the expectations of citizens to the greatest extent can health services obtain higher satisfaction. This study will help to deepen the academic research on current medical service satisfaction, and provide a theoretical basis for future policy recommendations. By means of systematic literature retrieval, the present situation of domestic patient satisfaction survey was reviewed, the problems in practice were analyzed, and suggestions for improvement were put forward. Suggestions on doctor-patient relationship, medical insurance and medical resources are put forward to improve citizens’ satisfaction with medical services.
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Cite this article
TY - CONF AU - Yiwen Tang PY - 2022 DA - 2022/12/29 TI - A Study on the Influential Factors of Medical Service Satisfaction BT - Proceedings of the 2022 6th International Seminar on Education, Management and Social Sciences (ISEMSS 2022) PB - Atlantis Press SP - 325 EP - 331 SN - 2352-5398 UR - https://doi.org/10.2991/978-2-494069-31-2_41 DO - 10.2991/978-2-494069-31-2_41 ID - Tang2022 ER -