Professional Stress Management Among Officials at Customs Authorities

DOI

10.2991/aebmr.k.200312.338How to use a DOI?

Abstract

The article deals with the urgent problem of managing the professional stresses of customs officials. The study presents the types of organizational and social conflicts while in the performance of duties. Stress factors and factors of personnel risks in the personnel management system and in the labor behavior of customs officials have been analyzed. The types of coping strategies of customs officials have been researched. In the paper, the authors formulated the recommendations for improving the management system of professional stresses for customs officials. The implementation issues of the preventive education in the customs bodies have been discussed. A model of a professional stress management system in the organization has been designed. The authors suggest the conflict counseling and the provision of a system of trainings to be considered as a socio-psychological method of managing the professional stresses of customs officials. The results of various sociological surveys among customs officials and students specializing in the subject Customs (Samara State Technical University) have been presented. The principles and methods for the stress-competence development of customs officials have been discussed.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - K V Trubitsyn
AU  - O Y Kalmykova
AU  - Y N Gorbunova
PY  - 2020
DA  - 2020/03/17
TI  - Professional Stress Management Among Officials at Customs Authorities
BT  - Proceedings of the International Scientific Conference "Far East Con" (ISCFEC 2020)
PB  - Atlantis Press
SP  - 2435
EP  - 2443
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.200312.338
DO  - 10.2991/aebmr.k.200312.338
ID  - Trubitsyn2020
ER  -