Professional Stress Management Among Officials at Customs Authorities
- 10.2991/aebmr.k.200312.338How to use a DOI?
The article deals with the urgent problem of managing the professional stresses of customs officials. The study presents the types of organizational and social conflicts while in the performance of duties. Stress factors and factors of personnel risks in the personnel management system and in the labor behavior of customs officials have been analyzed. The types of coping strategies of customs officials have been researched. In the paper, the authors formulated the recommendations for improving the management system of professional stresses for customs officials. The implementation issues of the preventive education in the customs bodies have been discussed. A model of a professional stress management system in the organization has been designed. The authors suggest the conflict counseling and the provision of a system of trainings to be considered as a socio-psychological method of managing the professional stresses of customs officials. The results of various sociological surveys among customs officials and students specializing in the subject Customs (Samara State Technical University) have been presented. The principles and methods for the stress-competence development of customs officials have been discussed.
- © 2020, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - K V Trubitsyn AU - O Y Kalmykova AU - Y N Gorbunova PY - 2020 DA - 2020/03/17 TI - Professional Stress Management Among Officials at Customs Authorities BT - Proceedings of the International Scientific Conference "Far East Con" (ISCFEC 2020) PB - Atlantis Press SP - 2435 EP - 2443 SN - 2352-5428 UR - https://doi.org/10.2991/aebmr.k.200312.338 DO - 10.2991/aebmr.k.200312.338 ID - Trubitsyn2020 ER -