Challenges of Activating Customers’ Involvement Into Quality Assessment of Medical Services

DOI

10.2991/aebmr.k.200312.453How to use a DOI?

Abstract

The growing dissatisfaction of the population with the quality of medical services becomes an obstacle to the sustainable development of the territories and results in the population’s disapproval of the actions of the authorities. The increasing dissatisfaction with the quality of medical services is accompanied by decreasing effectiveness of ongoing quality assessment due to the low activity of patients in the process of independent evaluation. One of the ways to solve the problem is to stimulate the involvement of consumers in the process of assessing the quality of medical services, so that the results can be used by healthcare institutions and authorities in decision-making on improvement of the quality and safety of medical organizations.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - T G Butova
AU  - S I Mutovin
AU  - E P Danilina
AU  - A R Khusainova
AU  - Y S Beloborodova
PY  - 2020
DA  - 2020/03/17
TI  - Challenges of Activating Customers’ Involvement Into Quality Assessment of Medical Services
BT  - Proceedings of the International Scientific Conference "Far East Con" (ISCFEC 2020)
PB  - Atlantis Press
SP  - 3154
EP  - 3157
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.200312.453
DO  - 10.2991/aebmr.k.200312.453
ID  - Butova2020
ER  -