Proceedings of the 2nd International Seminar on Business, Economics, Social Science and Technology (ISBEST 2019)

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The Influence of BPJS Health Payment and Service Method for Satisfaction of BPJS Health Members in South Tangerang

Authors
Nining Suryani, Muhammad Sopiyana
Corresponding Author
Nining Suryani
Available Online 25 May 2020.
DOI
10.2991/aebmr.k.200522.019How to use a DOI?
Keywords
payment methods, service, customer satisfaction
Abstract

The research aims to find out: Does the payment method set by BPJS in South Tangerang attract public interest in paying BPSJ compulsory health contributions. Does maximum service at South Tangerang BPJS Health affect the satisfaction of BPJS Health members. Do the right payment methods and services together affect the satisfaction of members of the Health BPJS in South Tangerang. The research method is a quantitative method that is a method that emphasizes more on the aspect of measuring objectively the social phenomenon that is the user community of BPJS health services in South Tangerang. Data collection methods use primary data. The analysis used in this study is multiple linear regression analysis, namely by calculating the SPSS through Validity Testing, reliability testing, testing traditional assumptions, and multiple linear regression analysis. The results of this study indicate that the Payment Method has a positive effect on the satisfaction of members of the Health BPJS, the Health Service BPJS has a positive effect on the satisfaction of the Health BPJS members, the payment method and the Health BPJS Services jointly affect the satisfaction of the Health BPJS members.

Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 2nd International Seminar on Business, Economics, Social Science and Technology (ISBEST 2019)
Series
Advances in Economics, Business and Management Research
Publication Date
25 May 2020
ISBN
10.2991/aebmr.k.200522.019
ISSN
2352-5428
DOI
10.2991/aebmr.k.200522.019How to use a DOI?
Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

risenwbib
TY  - CONF
AU  - Nining Suryani
AU  - Muhammad Sopiyana
PY  - 2020
DA  - 2020/05/25
TI  - The Influence of BPJS Health Payment and Service Method for Satisfaction of BPJS Health Members in South Tangerang
BT  - Proceedings of the 2nd International Seminar on Business, Economics, Social Science and Technology (ISBEST 2019)
PB  - Atlantis Press
SP  - 93
EP  - 96
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.200522.019
DO  - 10.2991/aebmr.k.200522.019
ID  - Suryani2020
ER  -