Proceedings of the International Conference on Communication, Policy and Social Science (InCCluSi 2022)

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Implementation of the E-Kelurahan Program in Improving Public Services in Kelurahan Koya Timur City of Jayapura

Authors
Tiurma Kristiani Natalia Sinaga1, *, Siswidiyanto2, Fadillah Putra2
1Student Magister Public Administration, University of Brawijaya, Malang, Indonesia
2University of Brawijaya, Malang, Indonesia
*Corresponding author. Email: tiurmasinaga@student.ub.ac.id
Corresponding Author
Tiurma Kristiani Natalia Sinaga
Available Online 15 November 2022.
DOI
10.2991/978-2-494069-07-7_53How to use a DOI?
Keywords
implementation; e-Kelurahan; public service; good governance
Abstract

Quality public services are one that can support the realization of good governance. Realizing quality public services must be able to keep up with the development of science and technology, and this is a challenge for local governments to be able to produce innovations that are oriented towards technology and information. In an effort to support the realization of quality public services, the local government of Jayapura City has established a policy on the implementation of information technology-oriented public service programs. The program in question is e-Kelurahan which is implemented in all villages in Jaya Pura City including Koya Timur Village. The purpose of this study was to determine the implementation of the e-Kelurahan program in improving public services in the Koya Timur Village. The method used in this research is qualitative method. The results of this study indicate the creation of quality service quality based on the ease and responsiveness of the government in providing follow-up to public complaints regarding administration or documents in the Koya Timur Village Government. The e-Kelurahan program also provides many benefits for the community, although there are still some obstacles that must be faced in implementing the e-Kelurahan program, including the internal network and resource capabilities that are not yet optimal to support the e-Kelurahan program in East Koya.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Conference on Communication, Policy and Social Science (InCCluSi 2022)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
15 November 2022
ISBN
978-2-494069-07-7
ISSN
2352-5398
DOI
10.2991/978-2-494069-07-7_53How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Tiurma Kristiani Natalia Sinaga
AU  - Siswidiyanto
AU  - Fadillah Putra
PY  - 2022
DA  - 2022/11/15
TI  - Implementation of the E-Kelurahan Program in Improving Public Services in Kelurahan Koya Timur City of Jayapura
BT  - Proceedings of the International Conference on Communication, Policy and Social Science (InCCluSi 2022)
PB  - Atlantis Press
SP  - 472
EP  - 480
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-494069-07-7_53
DO  - 10.2991/978-2-494069-07-7_53
ID  - Sinaga2022
ER  -