Strategies Combating Workplace Incivility: An Integrative Review of Literature

DOI

10.2991/978-94-6463-248-4_9How to use a DOI?

Keywords

Workplace Incivility; nursing; psychological capital; cognitive rehearsal; Themes: Nursing Management and Administration Nursing Education

Abstract

Workplace incivility can be likened to an insidious disease that has infiltrated healthcare settings worldwide, leaving a trail of destructive consequences. This is a spotlight of concern as there are many unfavourable consequences of workplace incivility, including increased medical errors, reduced patient satisfaction, increased turnover rates, job dissatisfaction, and decreased productivity. It is unrealistic to assume that workplace incivility can be completely eradicated, aiming to reduce its impact by effective identification, manipulation and control is a priority. This integrative review aimed to explore the interventions used to minimize and control workplace incivility in the healthcare setting. Specific objectives identified were to identify interventions to minimize incivility and its impact; and to explore the impact of these interventions on reducing incivility. The search strategy commenced with a search of numerous electronic databases, namely PubMed, Cumulative Index to Nursing and Allied Health Literature (CINAHL), Medline and Google Scholar search engine and was conducted in December 2022. The keywords and terms used were: “Impact & Management of Incivility” and “nursing”. Twelve articles identified met the inclusion criteria. The results identified various considerations and mechanisms employed to successfully minimize workplace incivility and its impact on healthcare employees. Common strategies were identified, the most prominent of these being psychological capital, education/cognitive rehearsal, and leadership. The study highlights that workplace incivility is a multifactorial issue that requires multidimensional solutions. A ‘triple whammy’ approach - enhancing psychological capital, leadership empowerment, and education with cognitive rehearsal will have a positive impact in combating workplace incivility.

Copyright

© 2024 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Amal Saleh
AU  - Waleed Sarhan
AU  - Ahmad Jabri
AU  - Mohammad Amin
AU  - Tareq Awadi
AU  - Nidal Eshah
AU  - Ahmad Rayan
PY  - 2023
DA  - 2023/10/03
TI  - Strategies Combating Workplace Incivility: An Integrative Review of Literature
BT  - Proceedings of the Second International Nursing Conference "Nursing Profession in the Current Era" (INC 2023)
PB  - Atlantis Press
SP  - 95
EP  - 113
SN  - 2468-5739
UR  - https://doi.org/10.2991/978-94-6463-248-4_9
DO  - 10.2991/978-94-6463-248-4_9
ID  - Saleh2023
ER  -