Design and Development of Chatbot Using Dialog Flowin Surya Sembada PDAM Surabaya City
Ariyono Setiawan, Yuyun Suprapto, I Gede Susrama Mas Diyasa, Chilyatun Nisa, Maulana Idris, Feronika Nur Maghfiro, Yuri Setiawan, Dama Yanti Hilda
Available Online 24 November 2020.
- https://doi.org/10.2991/aer.k.201124.021How to use a DOI?
- Chatbot, dialog flow, customer service
- Surya Sembada City Surabaya Water Supply Company is a company that provides clean water production. In its service, many complaints are obtained from customers. During this time complaints are carried out manually, of course, less effective. With the development of information technology, the chatbot was born. Chatbot acts as an automated conversation agent. Making this chatbot using the Dialog flow platform with a database stored in the cloud. The design starts with the collection of data obtained from the customer service, followed by making use case diagrams, system architecture, interface design, and chatbot design. The results of this project will be in the form of a chatbot for PDAM Surya Sembada, Surabaya City, which is integrated with Telegram to help optimize company services.
- Open Access
- This is an open access article distributed under the CC BY-NC license.
Cite this article
TY - CONF AU - Ariyono Setiawan AU - Yuyun Suprapto AU - I Gede Susrama Mas Diyasa AU - Chilyatun Nisa AU - Maulana Idris AU - Feronika Nur Maghfiro AU - Yuri Setiawan AU - Dama Yanti Hilda PY - 2020 DA - 2020/11/24 TI - Design and Development of Chatbot Using Dialog Flowin Surya Sembada PDAM Surabaya City BT - Proceedings of the International Joint Conference on Science and Engineering (IJCSE 2020) PB - Atlantis Press SP - 114 EP - 118 SN - 2352-5401 UR - https://doi.org/10.2991/aer.k.201124.021 DO - https://doi.org/10.2991/aer.k.201124.021 ID - Setiawan2020 ER -