Design and Development of Chatbot Using Dialog Flowin Surya Sembada PDAM Surabaya City

DOI

10.2991/aer.k.201124.021How to use a DOI?

Keywords

Chatbot, dialog flow, customer service

Abstract

Surya Sembada City Surabaya Water Supply Company is a company that provides clean water production. In its service, many complaints are obtained from customers. During this time complaints are carried out manually, of course, less effective. With the development of information technology, the chatbot was born. Chatbot acts as an automated conversation agent. Making this chatbot using the Dialog flow platform with a database stored in the cloud. The design starts with the collection of data obtained from the customer service, followed by making use case diagrams, system architecture, interface design, and chatbot design. The results of this project will be in the form of a chatbot for PDAM Surya Sembada, Surabaya City, which is integrated with Telegram to help optimize company services.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Ariyono Setiawan
AU  - Yuyun Suprapto
AU  - I Gede Susrama Mas Diyasa
AU  - Chilyatun Nisa
AU  - Maulana Idris
AU  - Feronika Nur Maghfiro
AU  - Yuri Setiawan
AU  - Dama Yanti Hilda
PY  - 2020
DA  - 2020/11/24
TI  - Design and Development of Chatbot Using Dialog Flowin Surya Sembada PDAM Surabaya City
BT  - Proceedings of the International Joint Conference on Science and Engineering (IJCSE 2020)
PB  - Atlantis Press
SP  - 114
EP  - 118
SN  - 2352-5401
UR  - https://doi.org/10.2991/aer.k.201124.021
DO  - 10.2991/aer.k.201124.021
ID  - Setiawan2020
ER  -