Proceedings of the 6th International Conference on Vocational Education Applied Science and Technology (ICVEAST 2023)

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Implementation of Service Excellence Strategy to Improve Hr Performance in A Law Firm Office

Authors
Istiadi1, *, Ghina Fortuna Ayu1
1Office Administration Study Program, University of Indonesia Vocational Program, Depok, Indonesia
*Corresponding author. Email: istiadi_soenarto@vokasi.ui.ac.id
Corresponding Author
Istiadi
Available Online 31 October 2023.
DOI
10.2991/978-2-38476-132-6_47How to use a DOI?
Keywords
Law Firm; Human Resources; Service Excellent; Servqual Method
Abstract

One of the determining factors for the success of an office is the productivity and performance of Human Resources (HR). One of the key factors in increasing the productivity of a Notary Law Firm/PPAT office is the quality of services provided. This study aims to determine the extent to which the quality of services provided at the XYZ Law Firm is implemented. The research method used in this study is to use a simple qualitative analysis to measure client satisfaction with the Servqual method. The distribution of research questionnaires was carried out both online and offline. From these results, findings related to service quality at the law firm's office were obtained which became input for the office.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 6th International Conference on Vocational Education Applied Science and Technology (ICVEAST 2023)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
31 October 2023
ISBN
10.2991/978-2-38476-132-6_47
ISSN
2352-5398
DOI
10.2991/978-2-38476-132-6_47How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Istiadi
AU  - Ghina Fortuna Ayu
PY  - 2023
DA  - 2023/10/31
TI  - Implementation of Service Excellence Strategy to Improve Hr Performance in A Law Firm Office
BT  - Proceedings of the 6th International Conference on Vocational Education Applied Science and Technology (ICVEAST 2023)
PB  - Atlantis Press
SP  - 533
EP  - 547
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-132-6_47
DO  - 10.2991/978-2-38476-132-6_47
ID  - 2023
ER  -