The Performance Evaluation of third-party logistics customer service based on Fuzzy Comprehensive Evaluation

DOI

10.2991/icssr-13.2013.162How to use a DOI?

Keywords

Third-party logistics enterprises; KPI system; fuzzy comprehensive evaluation

Abstract

According to the features of the customer service of third-party logistics, setting up its KPI system of customer service, and then use the fuzzy comprehensive evaluation to evaluate the service performance of third-party logistics enterprises based on the evaluation system, and finally use example to apply the Fuzzy Comprehensive Evaluation Model to the reality of the work of the enterprises, reflecting the usefulness of this method.

Copyright

© 2013, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Mengyun Xiao
AU  - Li Zhou
PY  - 2013/07
DA  - 2013/07
TI  - The Performance Evaluation of third-party logistics customer service based on Fuzzy Comprehensive Evaluation
BT  - Proceedings of the 2nd International Conference on Science and Social Research (ICSSR 2013)
PB  - Atlantis Press
SP  - 698
EP  - 701
SN  - 1951-6851
UR  - https://doi.org/10.2991/icssr-13.2013.162
DO  - 10.2991/icssr-13.2013.162
ID  - Xiao2013/07
ER  -