Satisfaction Study of Endowment Insurance for Urban and Rural Residents in Wuhan

DOI

10.2991/assehr.k.201214.183How to use a DOI?

Keywords

Endowment insurance for urban and rural residents, Wuhan residents, satisfaction degree

Abstract

The purpose of this work is to find out the factors influencing satisfaction degree and to put forward suggestions to improve the satisfaction degree of the basic endowment system for urban and rural residents. This study applied quantitative and empirical analysis to construct an index model for Wuhan residents’ satisfaction degree of endowment insurance for urban and rural residents. Model results conclude that three dimensions affecting residents’ satisfaction the most are government image, quality perception, and residents’ expectation. Accordingly, the government should enhance these three aspects to improve satisfaction degree.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Chong Yao
AU  - Xinxian Huang
AU  - Yang Chen
PY  - 2020
DA  - 2020/12/16
TI  - Satisfaction Study of Endowment Insurance for Urban and Rural Residents in Wuhan
BT  - Proceedings of the 2020 6th International Conference on Social Science and Higher Education (ICSSHE 2020)
PB  - Atlantis Press
SP  - 958
EP  - 962
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.201214.183
DO  - 10.2991/assehr.k.201214.183
ID  - Yao2020
ER  -