Proceedings of the International Conference on Sustainable Innovation Track Humanities Education and Social Sciences (ICSIHESS 2021)

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Social Media in the Pandemic Era: Twitter User Sentiment Analysis Against COVID-19

Authors
Fajar Rahmanto1, *, Muchamad Zaenuri2
1,2Department of Government Affairs and Administration, Universitas Muhammadiyah Yogyakarta, Indonesia
Corresponding author. E-mail: fajarrahmanto1@gmail.com
Corresponding Author
Fajar Rahmanto
Available Online 29 December 2021.
DOI
10.2991/assehr.k.211227.048How to use a DOI?
Keywords
Social media; Disasters; pandemics; COVID-19
Abstract

Social media has become the choice to access various information related to disasters. This article aims to determine the level of public responsiveness to the COVID-19 pandemic disaster through social media Twitter. This research used descriptive qualitative with a literature study approach. Information was collected from Twitter using N-Capture regarding the COVID-19 pandemic in March 2020. The data analysis techniques were done using the NVivo12 Plus software with a query analysis approach. The results showed the community’s responsiveness to the COVID-19 pandemic disaster since the advent of the COVID-19 outbreak in Indonesia in early March was enlivened with hashtags (#lawancovid19) of 14,930 counts. Through hashtag #lawancovid19, the bnpb-Indonesia account with (35.24%) and the ministry of health ministry account (20. 68%) are the two Twitter accounts used most in March. The #lawancovid19 narrative on Twitter developed by the government is a form of information and education communication (IEC) actions regarding the COVID-19 pandemic as part of a preventive effort to prevent the spread of an increasing outbreak. Thus, social media can be utilized by the government and the community to increase effectiveness and efficiency in disseminating disaster information.

Copyright
© 2021 The Authors. Published by Atlantis Press SARL.
Open Access
This is an open access article under the CC BY-NC license.

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Volume Title
Proceedings of the International Conference on Sustainable Innovation Track Humanities Education and Social Sciences (ICSIHESS 2021)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
29 December 2021
ISBN
10.2991/assehr.k.211227.048
ISSN
2352-5398
DOI
10.2991/assehr.k.211227.048How to use a DOI?
Copyright
© 2021 The Authors. Published by Atlantis Press SARL.
Open Access
This is an open access article under the CC BY-NC license.

Cite this article

risenwbib
TY  - CONF
AU  - Fajar Rahmanto
AU  - Muchamad Zaenuri
PY  - 2021
DA  - 2021/12/29
TI  - Social Media in the Pandemic Era: Twitter User Sentiment Analysis Against COVID-19
BT  - Proceedings of the International Conference on Sustainable Innovation Track Humanities Education and Social Sciences (ICSIHESS 2021)
PB  - Atlantis Press
SP  - 310
EP  - 316
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.211227.048
DO  - 10.2991/assehr.k.211227.048
ID  - Rahmanto2021
ER  -