Proceedings of the 2014 International Conference on Public Management (icpm-14)

Conceptualization Of Public Service Model on City Government

Authors
Dasman Lanin, M. Fachri Adnan
Corresponding Author
Dasman Lanin
Available Online August 2014.
DOI
https://doi.org/10.2991/icpm-14.2014.9How to use a DOI?
Keywords
Public Service Model, Public Satisfaction, City Government
Abstract
The purpose of this paper is to publish the findings of research that has spawned an academic concept of public service that is able to increase public satisfaction with local government services. The research uses quantitative methods and statistical analysis. Data were collected through questionnaires that were valid and reliable. The sample was drawn from the stratified proportional random sampling. This process wish to test a model that was constructed based on a variety of models as reviewed from various scientific journals and the results of the research that has been done before. Finally, it was found that there are seven independent variables were able to significantly improve people's satisfaction in public service held by government. In other words, this research found that hypothetical model has been tested on a limited basis in the city government. All variables constructed in the model can be used to form the model, but this model still requires testing the validity of the spectrum of types of services are varied and diverse characteristics of the area, in hopes of finding a stable model structure and universally valued
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Volume Title
Proceedings of the 2014 International Conference on Public Management (icpm-14)
Series
Advances in Economics, Business and Management Research
Publication Date
August 2014
ISBN
978-94-62520-20-2
ISSN
2352-5428
DOI
https://doi.org/10.2991/icpm-14.2014.9How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Dasman Lanin
AU  - M. Fachri Adnan
PY  - 2014/08
DA  - 2014/08
TI  - Conceptualization Of Public Service Model on City Government
BT  - Proceedings of the 2014 International Conference on Public Management (icpm-14)
PB  - Atlantis Press
SP  - 52
EP  - 57
SN  - 2352-5428
UR  - https://doi.org/10.2991/icpm-14.2014.9
DO  - https://doi.org/10.2991/icpm-14.2014.9
ID  - Lanin2014/08
ER  -