Proceedings of the 3rd International Conference on Business and Management of Technology (ICONBMT 2021)

The Effect of Increasing Mechanic Competence via Competence-Based Curriculum on Product Support Performance in Leading Indonesian Heavy Equipment Manufacturers

Authors
Teguh Setiono1, 2, Dena Hendriana2, *, Henry Nasution2, Gembong Baskoro2, Edi Sofyan2
1United Tractors. Tbk., Jakarta - Indonesia
2Master of Mechanical Engineering Swiss German University, Tangerang - Indonesia
*Corresponding author. Email: dena.hendriana@sgu.ac.id
Corresponding Author
Dena Hendriana
Available Online 31 December 2021.
DOI
10.2991/aebmr.k.211226.019How to use a DOI?
Keywords
Product Support; Competency Based Curriculum; Specific Work Competency Standards; Training Need Analysis; Blended Learning
Abstract

The amount of product support determines the availability and readiness of heavy equipment. Product support as after-sales service is essential for customers to ensure that the heavy equipment purchased is always ready to use and generates optimal output. Leadtime and mechanic speed in resolving equipment problems and the so-called On Time in Full Solution (OTIF Solution) impact the usability and productivity of the equipment. Product Support Performance is affected by the OTIF Solution, which in turn influences customer satisfaction. The development of mechanic competencies through competency-based training and problems in the field regarding the Special Work Competency Standards is a technique to strengthen mechanics’ ability and speed to solve machine problems to achieve good OTIF Solution performance. The purpose of this study is to determine the impact of improving competence. Mechanic via product performance support training with competency-based curriculum Teaching machines carried out this study with poor OTIF Solution performance using the blended learning method and training modules. The findings revealed that once mechanics were trained, the OTIF Solution increased from the previous two years. Specifically, 89 and 88% fell short of the planned range of 90 to 93%.

Copyright
© 2021 The Authors. Published by Atlantis Press International B.V.
Open Access
This is an open access article under the CC BY-NC license.

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Volume Title
Proceedings of the 3rd International Conference on Business and Management of Technology (ICONBMT 2021)
Series
Advances in Economics, Business and Management Research
Publication Date
31 December 2021
ISBN
978-94-6239-503-9
ISSN
2352-5428
DOI
10.2991/aebmr.k.211226.019How to use a DOI?
Copyright
© 2021 The Authors. Published by Atlantis Press International B.V.
Open Access
This is an open access article under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Teguh Setiono
AU  - Dena Hendriana
AU  - Henry Nasution
AU  - Gembong Baskoro
AU  - Edi Sofyan
PY  - 2021
DA  - 2021/12/31
TI  - The Effect of Increasing Mechanic Competence via Competence-Based Curriculum on Product Support Performance in Leading Indonesian Heavy Equipment Manufacturers
BT  - Proceedings of the 3rd International Conference on Business and Management of Technology (ICONBMT 2021)
PB  - Atlantis Press
SP  - 139
EP  - 145
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.211226.019
DO  - 10.2991/aebmr.k.211226.019
ID  - Setiono2021
ER  -