Healthcare Ecosystem Mapping in Primary Care: A Case Study in West Java, Indonesia
- DOI
- 10.2991/aebmr.k.210522.025How to use a DOI?
- Keywords
- Healthcare Ecosystem Mapping, BPMN, Indonesia primary healthcare
- Abstract
Primary care is supposed to be the foundation to achieve universal health coverage. However, there is still a big gap in primary care service delivery in practice, especially in developing countries. The Healthcare system is portrayed as a complex setting consisting of multi-activities and multi-stakeholders. This research tries to describe the process flow of Indonesia’s primary healthcare, key entities involved, and the linkage among them. This study employed a qualitative method. Semi-structured interviews were conducted with various types of primary care in West Java, Indonesia. Using the Healthcare Ecosystem Mapping framework, major entities are grouped into the interconnected-circle of delivery, financing, policymaking, and innovation. The interaction among entities are also described in BPMN. Findings showed that Indonesia’s primary healthcare still focused more on curative rehabilitative action than promotive and preventive action. Besides, very few innovations are done in the healthcare delivery aspect. Further research should be conducted to give recommendation of a redesign process to improve this situation.
- Copyright
- © 2021, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Mursyid Hasan Basri AU - Desy Anisya Farmaciawaty AU - Ilma Nurul Rachmania AU - Fransisca B. Widjaja AU - Aldo Fantinus Wiyana PY - 2021 DA - 2021/05/25 TI - Healthcare Ecosystem Mapping in Primary Care: A Case Study in West Java, Indonesia BT - Proceedings of the International Conference on Business and Engineering Management (ICONBEM 2021) PB - Atlantis Press SP - 184 EP - 190 SN - 2352-5428 UR - https://doi.org/10.2991/aebmr.k.210522.025 DO - 10.2991/aebmr.k.210522.025 ID - Basri2021 ER -