Proceedings of the 4th International Conference on the Future of Asean 2023 (ICoFA 2023)

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Generation Z’s Behavioural Intention to Use E-Wallet During the Pandemic of COVID-19

Authors
Nor Azimah Yusof Suwandi1, Ermiza Azman1, Syasya Nurfarhana Mazni1, Noreha Mohamed Yusof1, *
1College of Computing, Informatics and Media, Universiti Teknologi MARA, Cawangan Negeri Sembilan, Kampus Seremban, 70300, Seremban, Malaysia
*Corresponding author. Email: noreh144@uitm.edu.my
Corresponding Author
Noreha Mohamed Yusof
Available Online 29 July 2023.
DOI
10.2991/978-2-38476-076-3_4How to use a DOI?
Keywords
E-wallet; Pandemic COVID-19; Behavioural intention; Generation Z
Abstract

An e-wallet is a type of payment system that transfers physical wallet functions to a virtual setting to carry out electronic transactions using a range of payment options, including bank accounts, debit cards, credit cards, loyalty cards, and mobile phones. This study aims to examine Generation Z’s behavioural intention to use e-wallets during the pandemic of COVID-19. An online survey was conducted through Google Forms with the respondents from all faculties of UiTM Negeri Sembilan branch, Seremban Campus. The descriptive finding (n = 344) indicates a high level of behavioural intention to use e-wallets among Generation Z. There were 209 respondents, which are more than half, who are strongly aware of the growth of technology. The frequent types of e-wallet used among the respondents are ShopeePay which is about 36.71%. According to the study’s findings of behavioural intention to use e-wallets among Generation Z during the COVID-19 pandemic, it can be concluded that this generation had a high intent to utilise e-wallets.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 4th International Conference on the Future of Asean 2023 (ICoFA 2023)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
29 July 2023
ISBN
978-2-38476-076-3
ISSN
2352-5398
DOI
10.2991/978-2-38476-076-3_4How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Nor Azimah Yusof Suwandi
AU  - Ermiza Azman
AU  - Syasya Nurfarhana Mazni
AU  - Noreha Mohamed Yusof
PY  - 2023
DA  - 2023/07/29
TI  - Generation Z’s Behavioural Intention to Use E-Wallet During the Pandemic of COVID-19
BT  - Proceedings of the 4th International Conference on the Future of Asean 2023 (ICoFA 2023)
PB  - Atlantis Press
SP  - 33
EP  - 40
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-076-3_4
DO  - 10.2991/978-2-38476-076-3_4
ID  - YusofSuwandi2023
ER  -