Study on Performance Evaluation Model and Index Systems of Administrative Service Centers

DOI

10.2991/icmesd-17.2017.74How to use a DOI?

Keywords

Administrative service, Performance evaluation, Key Performance Indicator (KPI).

Abstract

In this paper, we analyzed the status quo and existing problems of performance evaluation. Using KPI index design method, we constructed a performance evaluation model of administrative service according to the layers of administrative service activities. Such work has laid a foundation for putting theoretical research on performance evaluation of administrative service center into practical application, which can facilitate the quality promotion and development of administrative service centers.

Copyright

© 2017, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Shuo Yang
AU  - Han Li
AU  - Li-Li Cao
PY  - 2017/05
DA  - 2017/05
TI  - Study on Performance Evaluation Model and Index Systems of Administrative Service Centers
BT  - Proceedings of the 3rd Annual International Conference on Management, Economics and Social Development (ICMESD 17)
PB  - Atlantis Press
SP  - 395
EP  - 403
SN  - 2352-5428
UR  - https://doi.org/10.2991/icmesd-17.2017.74
DO  - 10.2991/icmesd-17.2017.74
ID  - Yang2017/05
ER  -