Research on the Key Concepts and Problems of Service Quality

DOI

10.2991/icmeit-17.2017.70How to use a DOI?

Keywords

Service Quality, QOE, KQI, KPI

Abstract

As increasing of the network users and network service provided, the network management has changed from the traditional network quality management to the service quality management. For the of the service control and indicator system, the network operation has been unable to meet the needs of network service operation and maintenance. The network operation and maintenance managers become interested in service quality management based on user-perceived. In this paper, we discuss on 'business and service', ' difference between QOE, KQI, KPI', 'KQI generation process' to provide the basis for the study of the service quality.

Copyright

© 2017, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Wei Chen
AU  - Qingkai Zhao
AU  - Hanshuo Duan
PY  - 2017/05
DA  - 2017/05
TI  - Research on the Key Concepts and Problems of Service Quality
BT  - Proceedings of the 2nd International Conference on Mechatronics Engineering and Information Technology (ICMEIT 2017)
PB  - Atlantis Press
SP  - 361
EP  - 364
SN  - 2352-538X
UR  - https://doi.org/10.2991/icmeit-17.2017.70
DO  - 10.2991/icmeit-17.2017.70
ID  - Chen2017/05
ER  -