Research on Empathetic Dialogue Generation Based on Emotional Cognition and Empathetic Response

DOI

10.2991/978-2-38476-094-7_9How to use a DOI?

Keywords

Empathetic dialogue generation; Communication components; Emotional perception and cognition; Empathetic response

Abstract

Empathetic dialogue aims to improve the machine’s “EQ”, so that it can complete the recognition and cognition of emotion, the generation of empathy response, and complete the sympathetic dialogue with human beings. With the development of Deep Neural Networks and pre-trained language model, the research of dialogue system has made a great breakthrough. However, there is still a lack of comprehensive research and analysis on empathetic dialogue. Especially from the perspective of the combination of communication elements, semantic understanding and dialogue management to analyze the technology of emotional cognition and empathic response. In this paper, the components of interpersonal communication and human-computer dialogue pipeline architecture are combined to comprehensively analyze the emotional dialogue technology. (1) In order to more intuitively understand the factors that affect emotional cognition in dialogue, this paper analyzes the models and methods of emotional recognition and cognition from the perspective of discourse level, conversation level, speaker level, communication mechanism and other dialogue communication elements. (2) In order to fundamentally understand the role of the three modules in the human-computer dialogue architecture in emotion generation, this paper analyzes the model and method of empathy response generation with the introduction of knowledge, emotion, strategy and other technologies from the perspective of semantic understanding, dialogue management and response generation. (3) We introduced the commonly used experimental models, datasets and evaluation metrics of emotional dialogue technology and analyzed the experimental results. This work can provide some theoretical reference for researchers who study the generation of emotional dialogue.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Yaru Cao
AU  - Hongzhi Yu
AU  - Fucheng Wan
PY  - 2023
DA  - 2023/08/29
TI  - Research on Empathetic Dialogue Generation Based on Emotional Cognition and Empathetic Response
BT  - Proceedings of the 4th International Conference on Language, Art and Cultural Exchange (ICLACE 2023)
PB  - Atlantis Press
SP  - 60
EP  - 71
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-094-7_9
DO  - 10.2991/978-2-38476-094-7_9
ID  - Cao2023
ER  -