A Task-Based Needs Analysis for English Correspondence Course

DOI

10.2991/978-2-494069-29-9_5How to use a DOI?

Keywords

Task-based; Needs Analysis; English Correspondence

Abstract

This paper reports research results on task-based needs analysis for English correspondence course in hotel context for vocational students in university level. A task-based analysis on the needs of the course was conducted to identify the real needs of English correspondence that hotel staffs conduct in performing their jobs, which included the tasks performed, the frequencies and degrees of the difficulty of the tasks. A questionnaire was distributed to the respondents who were hotel staff whose one of the job descriptions in their work places was performing correspondence. Data triangulation was carried out by conducting semi-structured interviews with a few staff. The results indicated that among the sixteen tasks listed, all were performed by the respondents in working. Among them, more than half of the respondents reported that answering inquiry emails, checking detailed information of guests, writing and sending confirmation email, writing memos and logbooks to teammates were done on daily basis. The results also indicated that some respondents reported that sending invoice, contract rate, reservations via WhatsApp or emails, writing memos and logbooks, handling complaints through emails and WhatsApp were difficult. The findings of this research would be able to provide a sound and valuable basis for the development of English Correspondence syllabus and materials, particularly the selection of topic/materials, and topics/materials that need to be given more time allotment, practices, and emphasis in the instructions.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Putu Ayu Prabawati Sudana
AU  - Putu Dika Pratiwi
PY  - 2022
DA  - 2022/12/12
TI  - A Task-Based Needs Analysis for English Correspondence Course
BT  - Proceedings of the 2nd International Conference on Languages and Arts across Cultures (ICLAAC 2022)
PB  - Atlantis Press
SP  - 29
EP  - 39
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-494069-29-9_5
DO  - 10.2991/978-2-494069-29-9_5
ID  - Sudana2022
ER  -