Burial Service Quality Analysis Study in The Cemetery of Keputih Surabaya
Ertien Rining Nawangsari, Arimurti Kriswibowo
Ertien Rining Nawangsari
Available Online November 2019.
- Public services ; Burial Service ; Quality of Service
- The grave is a public facility that required by the citizen. The high population density will cause problems of provision of burial grounds. This is because the burial ground will eventually be full if not offset by its provision. Surabaya’s Government opened some new cemeteries, that one of them is The Cemetery of Keputih Surabaya as an effort to improve the fulfillment of the graveyard. This type of research is qualitative descriptive. The focus of this research is how the quality of burial services in The Cemetery of Keputih Surabaya. Burial services including excavation, burying, and rental burial place has very good service and provides convenience for peoples who are looking for their family burial ground. The structure and the burial services cost have been appropriate with Surabaya’s Local Regulation Number 7/2012. However, there are still people who use the services of burial service or an intermediary in handling the burial process so that the burial service cost be more expensive than the specified regulation. Many people still don’t know about the structure and burial service cost. However, the information in The Cemetery of Keputih is very easy to get. So, the burial service quality of The Cemetery of Keputih Surabaya is good.
- Open Access
- This is an open access article distributed under the CC BY-NC license.
Cite this article
TY - CONF AU - Ertien Rining Nawangsari AU - Arimurti Kriswibowo PY - 2019/11 DA - 2019/11 TI - Burial Service Quality Analysis Study in The Cemetery of Keputih Surabaya BT - 3rd International Conference on Indonesian Social & Political Enquiries (ICISPE 2018) PB - Atlantis Press SP - 150 EP - 153 SN - 2352-5398 UR - https://www.atlantis-press.com/article/125922589 ID - Nawangsari2019/11 ER -