Proceedings of the 3rd International Conference on Indonesian Social & Political Enquiries (ICISPE 2018)

Burial Service Quality Analysis Study in The Cemetery of Keputih Surabaya

Authors
Ertien Rining Nawangsari, Arimurti Kriswibowo
Corresponding Author
Ertien Rining Nawangsari
Available Online November 2019.
Keywords
Public services ; Burial Service ; Quality of Service
Abstract
The grave is a public facility that required by the citizen. The high population density will cause problems of provision of burial grounds. This is because the burial ground will eventually be full if not offset by its provision. Surabaya’s Government opened some new cemeteries, that one of them is The Cemetery of Keputih Surabaya as an effort to improve the fulfillment of the graveyard. This type of research is qualitative descriptive. The focus of this research is how the quality of burial services in The Cemetery of Keputih Surabaya. Burial services including excavation, burying, and rental burial place has very good service and provides convenience for peoples who are looking for their family burial ground. The structure and the burial services cost have been appropriate with Surabaya’s Local Regulation Number 7/2012. However, there are still people who use the services of burial service or an intermediary in handling the burial process so that the burial service cost be more expensive than the specified regulation. Many people still don’t know about the structure and burial service cost. However, the information in The Cemetery of Keputih is very easy to get. So, the burial service quality of The Cemetery of Keputih Surabaya is good.
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Proceedings
3rd International Conference on Indonesian Social & Political Enquiries (ICISPE 2018)
Part of series
Advances in Social Science, Education and Humanities Research
Publication Date
November 2019
ISBN
978-94-6252-805-5
ISSN
2352-5398
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Ertien  Rining Nawangsari
AU  - Arimurti Kriswibowo
PY  - 2019/11
DA  - 2019/11
TI  - Burial Service Quality Analysis Study in The Cemetery of Keputih Surabaya
BT  - 3rd International Conference on Indonesian Social & Political Enquiries (ICISPE 2018)
PB  - Atlantis Press
SP  - 150
EP  - 153
SN  - 2352-5398
UR  - https://www.atlantis-press.com/article/125922589
ID  - Nawangsari2019/11
ER  -