Consumer Protection on Telecommunication Services Prepaid Card in Indonesia: The Complicated Condition on Laws and Practices

DOI

10.2991/icils-18.2018.24How to use a DOI?

Keywords

Prepaid simcard registration; Telecommunication Services; Consumer Protection

Abstract

The result of this research indicates that the use of personal data by the Telecommunication Services Provider has been through procedures in accordance with the provisions of Regulation the Population Administration Act and the Regulation of the Minister of Internal Affairs Number 61 of 2015; The result of the research are (1)Telecommunication Provider defaulted the consumer's rights which guaranteed in Consumer Protection Regulation, when consumer asked complaint against misuse of a prepaid simcard; (2)There is no mechanism of prepaid consumer protection implemented after the regulation which should be done by the government and telecommunication service providers; (3)The regulation is legal defect, because none of simcard which blocked by service providers when the consumer won’t do register or reregister using NIK and KK, then The Internet simcard did not pass the registration process, which meant someone vulnerable do abuse of SMS or phone and undetectable who own it. From the research results it could be concluded (1) There is no real form of consumer when someone misuse of prepaid sim card as spoken by Mr. Rudiantara which stated in the regulation. Even the Telecommunication provider had seized the rights of comfort and to be secure which guaranteed in Regulation of Consumer Protection Number 8 Of 1999, furthermore they did wanprestasi by broke the terms of the agreement in the standard clause which any consumers won't read them. (2)There is no protection mechanism against prepaid consumers who had their prepaid sim card done registered and validated by governments and telecommunications service providers.

Copyright

© 2018, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

TY  - CONF
AU  - Muhammad Afifudin Aziz
AU  - Nurul Fibrianti
PY  - 2018/07
DA  - 2018/07
TI  - Consumer Protection on Telecommunication Services Prepaid Card in Indonesia: The Complicated Condition on Laws and Practices
BT  - Proceedings of the 1st International Conference on Indonesian Legal Studies (ICILS 2018)
PB  - Atlantis Press
SP  - 128
EP  - 131
SN  - 2352-5398
UR  - https://doi.org/10.2991/icils-18.2018.24
DO  - 10.2991/icils-18.2018.24
ID  - AfifudinAziz2018/07
ER  -