Proceedings of the 2018 4th International Conference on Humanities and Social Science Research (ICHSSR 2018)

Research on evaluation of service quality of third-party E-commerce platform

Authors
Xinping Wang, Manli Ding
Corresponding Author
Xinping Wang
Available Online May 2018.
DOI
https://doi.org/10.2991/ichssr-18.2018.53How to use a DOI?
Keywords
E-commerce; Service quality; Evaluation
Abstract
Regards a large number of market share of third-party e-commerce platform, this paper combined with the classic research results of service quality evaluation, and analyzed the service quality elements of the third-party e-commerce platform. Besides, this paper constructed the service quality evaluation system, and based on fuzzy comprehensive evaluation method, the third-party e-commerce platform service quality evaluation model was established.
Open Access
This is an open access article distributed under the CC BY-NC license.

Download article (PDF)

Proceedings
2018 4th International Conference on Humanities and Social Science Research (ICHSSR 2018)
Part of series
Advances in Social Science, Education and Humanities Research
Publication Date
May 2018
ISBN
978-94-6252-509-2
ISSN
2352-5398
DOI
https://doi.org/10.2991/ichssr-18.2018.53How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Xinping Wang
AU  - Manli Ding
PY  - 2018/05
DA  - 2018/05
TI  - Research on evaluation of service quality of third-party E-commerce platform
BT  - 2018 4th International Conference on Humanities and Social Science Research (ICHSSR 2018)
PB  - Atlantis Press
SP  - 274
EP  - 277
SN  - 2352-5398
UR  - https://doi.org/10.2991/ichssr-18.2018.53
DO  - https://doi.org/10.2991/ichssr-18.2018.53
ID  - Wang2018/05
ER  -