Research on evaluation of service quality of third-party E-commerce platform

DOI

10.2991/ichssr-18.2018.53How to use a DOI?

Keywords

E-commerce; Service quality; Evaluation

Abstract

Regards a large number of market share of third-party e-commerce platform, this paper combined with the classic research results of service quality evaluation, and analyzed the service quality elements of the third-party e-commerce platform. Besides, this paper constructed the service quality evaluation system, and based on fuzzy comprehensive evaluation method, the third-party e-commerce platform service quality evaluation model was established.

Copyright

© 2018, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Xinping Wang
AU  - Manli Ding
PY  - 2018/05
DA  - 2018/05
TI  - Research on evaluation of service quality of third-party E-commerce platform
BT  - Proceedings of the 2018 4th International Conference on Humanities and Social Science Research (ICHSSR 2018)
PB  - Atlantis Press
SP  - 274
EP  - 277
SN  - 2352-5398
UR  - https://doi.org/10.2991/ichssr-18.2018.53
DO  - 10.2991/ichssr-18.2018.53
ID  - Wang2018/05
ER  -