Screening and Sequencing of the Affecting Factors of Residential Owner Satisfaction Based on Key Events

DOI

10.2991/icetis-13.2013.28How to use a DOI?

Keywords

Property management; Customer satisfaction; Influencing factor; Key event; Screening; Sequencing.

Abstract

Using the key incident method, we found three main major factors which affecting owners’ satisfaction: service quality , safety management , cost and fund management. And by theoretical analysis and empirical investigation, we constructed an owners satisfaction index system, screened and sequenced these affecting factors. The research can provide theoretical basis and empirical evidences to enterprises for their customer satisfaction measurements, help property companies to understand the working key, and find the practical and feasible countermeasures which can improve the satisfaction of owners.

Copyright

© 2013, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Yue Miao
AU  - Yinghui Li
PY  - 2013/06
DA  - 2013/06
TI  - Screening and Sequencing of the Affecting Factors of Residential Owner Satisfaction Based on Key Events
BT  - Proceedings of the 2013 the International Conference on Education Technology and Information System (ICETIS 2013)
PB  - Atlantis Press
SP  - 121
EP  - 125
SN  - 1951-6851
UR  - https://doi.org/10.2991/icetis-13.2013.28
DO  - 10.2991/icetis-13.2013.28
ID  - Miao2013/06
ER  -