Students Perception of Technology-Assisted Services and Readiness of Employee Digital Competencies in Covid-19 Pandemic Era
- DOI
- 10.2991/assehr.k.201204.026How to use a DOI?
- Keywords
- technology-assisted service, employee readiness, digital competencies, service quality, student satisfaction
- Abstract
Policy in the midst of covid-19 pandemic pressure, with the implementation of health protocols certainly makes access to services to students limited. This can be used as an effort for service organizers to maximize services by switching to an online system. The objectives in this study are to know the level of readiness of employees’ digital competencies, their influence on the quality of technology-assisted services and the satisfaction of students in the education administration department of the faculty of education of unfortunate public universities, which is pursued quantitatively. A total of 152 students were taken using purposive random sampling techniques. Data is analyzed with descriptive analysis techniques and path analysis with the help of SPSS 24.0 and SEM AMOS 24 applications. The results showed the level of readiness of digital competencies of employees, the quality of service, and student satisfaction are in the category very well, there is a direct influence of employee digital competency readiness on the quality of technology-assisted services, there is a direct influence on the quality of technology-assisted services on student satisfaction, the readiness of employees’ digital competencies has a direct and indirect influence on student satisfaction through the quality of technology-assisted services.
- Copyright
- © 2020, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Endra Ubaidillah AU - Imam Gunawan AU - Maulana Amirul Adha AU - Nova Syafira Ariyanti AU - Yunita Erviana PY - 2020 DA - 2020/12/04 TI - Students Perception of Technology-Assisted Services and Readiness of Employee Digital Competencies in Covid-19 Pandemic Era BT - Proceedings of the 6th International Conference on Education and Technology (ICET 2020) PB - Atlantis Press SP - 151 EP - 156 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.201204.026 DO - 10.2991/assehr.k.201204.026 ID - Ubaidillah2020 ER -