Proceedings of the 2017 2nd International Conference on Education, Sports, Arts and Management Engineering (ICESAME 2017)

Five-star Hotel Reception Process Optimization on the Basis of Differentiation

Authors
Yuanling Ao
Corresponding Author
Yuanling Ao
Available Online June 2017.
DOI
10.2991/icesame-17.2017.68How to use a DOI?
Keywords
differentiation; five-star hotel; reception service; process optimization.
Abstract

With the continuous development of hotel industry in China, personnel of five-star hotels need to provide better services to attract guests. Through differentiation, personnel of five-star hotels can provide guests with personalized services, which can not only improve the quality of reception service, but also improve the market competitiveness of the hotel, and guarantee the sustainable development of the hotel. Therefore, this paper discusses the issue of service process optimization in five-star hotels from the perspective of differentiation, and hopes to provide valuable references for hotel service.

Copyright
© 2017, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 2017 2nd International Conference on Education, Sports, Arts and Management Engineering (ICESAME 2017)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
June 2017
ISBN
978-94-6252-344-9
ISSN
2352-5398
DOI
10.2991/icesame-17.2017.68How to use a DOI?
Copyright
© 2017, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Yuanling Ao
PY  - 2017/06
DA  - 2017/06
TI  - Five-star Hotel Reception Process Optimization on the Basis of Differentiation
BT  - Proceedings of the 2017 2nd International Conference on Education, Sports, Arts and Management Engineering (ICESAME 2017)
PB  - Atlantis Press
SP  - 304
EP  - 307
SN  - 2352-5398
UR  - https://doi.org/10.2991/icesame-17.2017.68
DO  - 10.2991/icesame-17.2017.68
ID  - Ao2017/06
ER  -