A Simulation Study of Patient Flow and Resource Utilization in a Selected Diagnostic Center Using Arena

DOI

10.2991/978-94-6463-884-4_37How to use a DOI?

Keywords

Simulation; Arena; Resource Utilization; Waiting Time; Effective Management

Abstract

In the diagnostic center, effective management is crucial to providing quality medical care. Despite their critical role in healthcare, they must optimize resources and reduce patient waiting times to ensure patient satisfaction. Using a discrete-event simulation model, the study attempts to replicate the patient flow and operational effectiveness at Popular Diagnostic Centre at Sylhet. Numerous patient servers are included in the simulation, such as those for check-in, diagnostics, and report gathering. Direct observation and staff interviews provided the data that served as the foundation for the modeling. In this project Arena, a simulation software, was used to simulate the processes. From the simulation results important bottlenecks were visible, especially in the X-ray and Blood Test Rooms, which display lengthy waiting times and high utilization rates of 90% and 96%, respectively. Inefficiencies were found after an examination of resource utilization and queue dynamics was conducted. A modified model with an additional X-Ray server significantly reduced waiting times by 94.3%. Through simulation, many criteria were tested, and workable enhancements like redistributing staff resources, enlarging service regions, and implementing advanced scheduling systems were suggested. These proposals show that it is feasible to improve overall patient satisfaction and decrease waiting times.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Fahmida Khatun Chowdhury
AU  - Md. Sadman Sami
AU  - Abul Mukid Mohammad Mukaddes
PY  - 2025
DA  - 2025/11/18
TI  - A Simulation Study of Patient Flow and Resource Utilization in a Selected Diagnostic Center Using Arena
BT  - Proceedings of the 8th International Conference on Engineering Research, Innovation, and Education 2025 (ICERIE 2025)
PB  - Atlantis Press
SP  - 308
EP  - 315
SN  - 2352-5401
UR  - https://doi.org/10.2991/978-94-6463-884-4_37
DO  - 10.2991/978-94-6463-884-4_37
ID  - Chowdhury2025
ER  -