Proceedings of the 2019 3rd International Conference on Education, Economics and Management Research (ICEEMR 2019)

Research on the Optimization of DEA Based on the Perspective of Customer Satisfaction—A Case Study of Compulsory Education Service

Authors
Suli Hao*, Fenfen Shi, Qinghua Hao
Corresponding Author
Suli Hao*
Available Online 30 December 2019.
DOI
10.2991/assehr.k.191221.030How to use a DOI?
Keywords
DEA-BCC, Customer Satisfaction, CS-DEA, Compulsory Education
Abstract

In order to solve the problem of high efficiency and low satisfaction in the service industry, this paper constructed the CS-DEA model from the perspective of input. From the perspective of customer satisfaction, it could adjust the input to achieve high efficiency and high satisfaction based on DEA-BCC efficiency analysis. Finally, this paper took the compulsory education service of the key cities as an example to verify the effectiveness of the model and put forward corresponding suggestions.

Copyright
© 2019, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 2019 3rd International Conference on Education, Economics and Management Research (ICEEMR 2019)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
30 December 2019
ISBN
978-94-6252-871-0
ISSN
2352-5398
DOI
10.2991/assehr.k.191221.030How to use a DOI?
Copyright
© 2019, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Suli Hao*
AU  - Fenfen Shi
AU  - Qinghua Hao
PY  - 2019
DA  - 2019/12/30
TI  - Research on the Optimization of DEA Based on the Perspective of Customer Satisfaction—A Case Study of Compulsory Education Service
BT  - Proceedings of the 2019 3rd International Conference on Education, Economics and Management Research (ICEEMR 2019)
PB  - Atlantis Press
SP  - 124
EP  - 130
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.191221.030
DO  - 10.2991/assehr.k.191221.030
ID  - Hao*2019
ER  -