The Implementation Practices of Total Quality Management and Its Impact on Employee Performance

DOI

10.2991/aebmr.k.220501.044How to use a DOI?

Keywords

Total Quality Management (TQM); Employee Performance

Abstract

The study aimed to examine the influence of Total Quality Management (TQM) on employee performance. TQM and employee performance becomes the objects of this study. The characteristics of respondents are categoried into age, how long they work for this company, and gender. Research methods used by the author is the descriptive verification. Data collection techniques used are interview and questionnaire. Based on the result of this research, the implementation of TQM and employee performance at PT Royal Abadi Sejahtera, Bandung, is in the category of “good”. So, as conclusion, the implementation of TQM significantly affects employee performance at the level of 71.5%. The company is expected to keep up or even improve its TQM implementation, so employee performance will get better, and in the end the company can reach its objective.

Copyright

© 2022 The Authors. Published by Atlantis Press International B.V.

Open Access

This is an open access article distributed under the CC BY-NC 4.0 license.

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TY  - CONF
AU  - Linda Lidyawati
AU  - Bambang Rismadi
AU  - Riyan Septian Nirwan
PY  - 2022
DA  - 2022/05/11
TI  - The Implementation Practices of Total Quality Management and Its Impact on Employee Performance
BT  - Proceedings of the tenth International Conference on Entrepreneurship and Business Management 2021 (ICEBM 2021)
PB  - Atlantis Press
SP  - 290
EP  - 295
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.220501.044
DO  - 10.2991/aebmr.k.220501.044
ID  - Lidyawati2022
ER  -