Assessing the Impact of Business Model Innovation, Firm Characteristics and External Collaboration on Food Outlet Performance in Malaysia
Bryan Teoh Phern Chern, Fauziah Binti Sh. Ahmad
Bryan Teoh Phern Chern
Available Online 29 June 2020.
- https://doi.org/10.2991/aebmr.k.200626.030How to use a DOI?
- Business model innovation, Firm performance, Firm experience, Dynamic capabilities, Sharing economy
- Kuala Lumpur, the national capital of Malaysia is a diverse and dynamic city. The food scenary in Kuala Lumpur is constantly changing, with new variants of business models being introduced frequently. Restaurants and food outlets need to adapt to this change in order to maintain sustainable competitive advantages, or bear the risk of being obsolete. One of the latest trends is online food delivery. Various industry players are competing among each other, especially in large cities. There have been many studies focusing on the service providers in the sharing economy and relevant consumer behavior, but little have researched from the perspective of the food outlets. This paper is established upon the Dynamic Capabilities Theory. Questionnaires were distributed to the top management of food outlets in Kuala Lumpur. Our findings indicated that business model innovation, firm characteristics and external collaboration were found to have positive impact on food outlet performance.
- Open Access
- This is an open access article distributed under the CC BY-NC license.
Cite this article
TY - CONF AU - Bryan Teoh Phern Chern AU - Fauziah Binti Sh. Ahmad PY - 2020 DA - 2020/06/29 TI - Assessing the Impact of Business Model Innovation, Firm Characteristics and External Collaboration on Food Outlet Performance in Malaysia BT - 8th International Conference of Entrepreneurship and Business Management Untar (ICEBM 2019) PB - Atlantis Press SP - 164 EP - 169 SN - 2352-5428 UR - https://doi.org/10.2991/aebmr.k.200626.030 DO - https://doi.org/10.2991/aebmr.k.200626.030 ID - Chern2020 ER -