Assessing the Impact of Business Model Innovation, Firm Characteristics and External Collaboration on Food Outlet Performance in Malaysia

DOI

10.2991/aebmr.k.200626.030How to use a DOI?

Keywords

Business model innovation, Firm performance, Firm experience, Dynamic capabilities, Sharing economy

Abstract

Kuala Lumpur, the national capital of Malaysia is a diverse and dynamic city. The food scenary in Kuala Lumpur is constantly changing, with new variants of business models being introduced frequently. Restaurants and food outlets need to adapt to this change in order to maintain sustainable competitive advantages, or bear the risk of being obsolete. One of the latest trends is online food delivery. Various industry players are competing among each other, especially in large cities. There have been many studies focusing on the service providers in the sharing economy and relevant consumer behavior, but little have researched from the perspective of the food outlets. This paper is established upon the Dynamic Capabilities Theory. Questionnaires were distributed to the top management of food outlets in Kuala Lumpur. Our findings indicated that business model innovation, firm characteristics and external collaboration were found to have positive impact on food outlet performance.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

TY  - CONF
AU  - Bryan Teoh Phern Chern
AU  - Fauziah Binti Sh. Ahmad
PY  - 2020
DA  - 2020/06/29
TI  - Assessing the Impact of Business Model Innovation, Firm Characteristics and External Collaboration on Food Outlet Performance in Malaysia
BT  - Proceedings of the 8th International Conference on Entrepreneurship and Business Management (ICEBM 2019) UNTAR
PB  - Atlantis Press
SP  - 164
EP  - 169
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.200626.030
DO  - 10.2991/aebmr.k.200626.030
ID  - Chern2020
ER  -