Implementation of Service Culture for Hospitality Industry

DOI

10.2991/icebef-18.2019.108How to use a DOI?

Keywords

service culture; human capital; performance; hotel

Abstract

The research was conducted with the aim of analyzing the cultural factors of service and its implementation in the level of human capital performance in the hotel. Service culture is very important for service companies, the implementation has an impact on improving work efficiency and quality, satisfaction and employee performance. The research method was carried out in the form of qualitative descriptive research. The object of research or social situation consists of three elements, namely: place, actors and activities, so the researcher observes in depth the activity namely the service culture, people or human capital performance in the hospitality industry. This research uses purposive sampling and there are findings that accountability, unique, knowledge, giving and meaningful are core values, the principles, the foundation, and everything that makes the company exist.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

TY  - CONF
AU  - Rian Andriani
AU  - Yuliana Pinaringsih Kristiutami
AU  - Sopa Martina
AU  - Lukmanul Hakim
PY  - 2019/05
DA  - 2019/05
TI  - Implementation of Service Culture for Hospitality Industry
BT  - Proceedings of the 1st International Conference on Economics, Business, Entrepreneurship, and Finance (ICEBEF 2018)
PB  - Atlantis Press
SP  - 507
EP  - 510
SN  - 2352-5428
UR  - https://doi.org/10.2991/icebef-18.2019.108
DO  - 10.2991/icebef-18.2019.108
ID  - Andriani2019/05
ER  -