Tourism and Technology Mediated Dispute Resolution: A Legal Case Study of India
- DOI
- 10.2991/978-2-38476-180-7_156How to use a DOI?
- Keywords
- Tourism and Law; Contractual Dispute Resolution; Information and Communication Technology; India
- Abstract
International tourism is economically important for developing countries, but contractual disputes arising between the tourists and international tour operators or domestic providers of goods and services, can affect perceptions of tourist destinations and impact tourism. This necessitates that any disputes between the tourists and the other parties be resolved expeditiously, and Alternate Dispute Resolution has the potential to be an appropriate forum for the same. This article will demonstrate that Information and Communication Technology based Alternative Dispute Resolution can act as an apposite forum for resolution of disputes in the tourism sector, while also highlighting issues that preclude effective technology-based dispute resolution, based on actual cases in India. This research uses legal analysis of statutes in India to analyse the structural, policy and legal impediments, which affect the potential of technology mediated dispute resolution to contribute to sustainable tourism. The conclusion drawn in this article is that while India has the structural legal and jurisprudential frameworks to resolve tourism disputes with the aid of technology there exist gaps in executive public policy which need to be addressed.
- Copyright
- © 2023 The Author(s)
- Open Access
- Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.
Cite this article
TY - CONF AU - Wasis Susetio AU - David Pradhan PY - 2023 DA - 2023/12/31 TI - Tourism and Technology Mediated Dispute Resolution: A Legal Case Study of India BT - Proceedings of the International Conference on “Changing of Law: Business Law, Local Wisdom and Tourism Industry” (ICCLB 2023) PB - Atlantis Press SP - 1517 EP - 1527 SN - 2352-5398 UR - https://doi.org/10.2991/978-2-38476-180-7_156 DO - 10.2991/978-2-38476-180-7_156 ID - Susetio2023 ER -