“Toilet Matters”

Qualitative Study About the Importance of Toilet in Decision Making in The Context of Nature-Based Tourism

DOI

10.2991/aebmr.k.201222.031How to use a DOI?

Keywords

Toilet, Tourism, Nature-based tourism, Decision making, Tourist behaviour, Indonesia

Abstract

Purpose- This study aims to explore the importance of toilets in decision making from the tourists’ perspectives in the context of nature-based tourism in Indonesia. Various studies suggest that facilities are an important thing to consider in tourism development. However, prior research is still limited, specifically in discussing toilets as part of the facilities that would affect the tourists’ behavior in tourism, which includes the decision making section. Method- The research was conducted qualitatively by FGD and in depth interviews to several participants that were selected by purposive sampling method. Results- The results of research indicate that among several factors, the age of tourists and expectation of the tourism destinations are the top factors affecting the consideration of toilets as something important in nature-based tourism. The research also indicates that the existence of toilets can also affect tourist behavior in exploring or enjoying nature-based tourism. Moreover, experiences related to toilets as a source of disease for tourists are significantly affecting the tourism decision. Conclusion- Toilets have been a significant consideration for certain tourists in making decisions, especially for tourists which are highly concerned with comfort and health. In addition, toilets have a significant role in decision making for several tourists in executing a tourism decision, either for a first visit, how to behave during the tour, revisit, and even to recommend a tourism destination.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Josephine Nevelyn
AU  - Daniel T. H. Aruan
PY  - 2020
DA  - 2020/12/23
TI  - “Toilet Matters”
BT  - Proceedings of the International Conference on Business and Management Research (ICBMR 2020)
PB  - Atlantis Press
SP  - 211
EP  - 217
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.201222.031
DO  - 10.2991/aebmr.k.201222.031
ID  - Nevelyn2020
ER  -