The Effect of Work Stress on Front Office Employees Performance

A Case Study at Inaya Putri Bali Hotel

DOI

10.2991/aebmr.k.201222.041How to use a DOI?

Keywords

Work stress, Employee Performance, Hotel

Abstract

This study aims to determine the effect of work stress on the performance of the front office employees of Inaya Putri Bali Hotel. The number of samples in this study was 45 respondents. Data was collected by distributing questionnaires to all front office employees of Inaya Putri Bali Hotel using a 5-point Likert scale to measure 20 statement items. The data analysis technique used is descriptive statistical analysis, simple linear regression analysis, coefficient of determination analysis, and t-test. The results of this study indicate that work stress contributes to the employee performance by 26.8%, while the remaining 73.2% is influenced by other variables outside of the model. The regression value of the work stress variable is positive 0.409, which means that for each increase in work stress by 1 point, there is an increase in employee performance by 0.409 points. The result of the t-test shows the value of t count 3,964 > t table 2,016, which means that work stress has a significant effect on employee performance. The results of the analysis show that job stress has a positive and significant effect on employee performance. The company is expected to implement a program to control employee stress to reduce work stress experienced by employees and to further optimize the employee’s performance.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - I Nyoman Bayu Citha Putra
AU  - Irene Hanna H. Sihombing
AU  - Putu Gede Eka Darmaputra
PY  - 2020
DA  - 2020/12/23
TI  - The Effect of Work Stress on Front Office Employees Performance
BT  - Proceedings of the International Conference on Business and Management Research (ICBMR 2020)
PB  - Atlantis Press
SP  - 284
EP  - 289
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.201222.041
DO  - 10.2991/aebmr.k.201222.041
ID  - Putra2020
ER  -