Proceedings of the 2nd International Academic Conference on Blockchain, Information Technology and Smart Finance (ICBIS 2023)

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Research on the Evaluation of Terminal Express Service Quality in the Context of Epidemic

Authors
Le Zhang1, Jiaqi Jiang2, *, Hong Yang2, Yuxuan Cen2
1College of Intelligent System Science and Engineering, Shenyang University, Shenyang, Liaoning, China
2College of Information Engineering, Shenyang University, Shenyang, Liaoning, China
*Corresponding author. Email: mo111111@foxmail.com
Corresponding Author
Jiaqi Jiang
Available Online 10 August 2023.
DOI
10.2991/978-94-6463-198-2_80How to use a DOI?
Keywords
Epidemic; Service quality; AHP analysis; TOPSIS
Abstract

During the epidemic, improving the service quality of terminal logistics is helpful to promote the benign development of the economic environment. Therefore, this paper firstly combined AHP analysis with TOPSIS method, and used Delphi method to invite 5 professionals to give weight scores to the indicators. Secondly, the index weight and other related data are integrated and processed, and then the weight indicators at all levels are determined. Finally, the second level index is evaluated and analyzed. In this paper, the service quality of Yunda Express in Shenfu Reform and innovation Demonstration Zone under the background of the epidemic was analyzed. The service quality reform mode which is beneficial to the future development direction of enterprises has certain reference significance for the development of related enterprises.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 2nd International Academic Conference on Blockchain, Information Technology and Smart Finance (ICBIS 2023)
Series
Atlantis Highlights in Computer Sciences
Publication Date
10 August 2023
ISBN
10.2991/978-94-6463-198-2_80
ISSN
2589-4900
DOI
10.2991/978-94-6463-198-2_80How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Le Zhang
AU  - Jiaqi Jiang
AU  - Hong Yang
AU  - Yuxuan Cen
PY  - 2023
DA  - 2023/08/10
TI  - Research on the Evaluation of Terminal Express Service Quality in the Context of Epidemic
BT  - Proceedings of the 2nd International Academic Conference on Blockchain, Information Technology and Smart Finance (ICBIS 2023)
PB  - Atlantis Press
SP  - 770
EP  - 778
SN  - 2589-4900
UR  - https://doi.org/10.2991/978-94-6463-198-2_80
DO  - 10.2991/978-94-6463-198-2_80
ID  - Zhang2023
ER  -