Proceedings of the 2nd International Academic Conference on Blockchain, Information Technology and Smart Finance (ICBIS 2023)

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Research on Intelligent Service Quality Evaluation of Pharmaceutical Companies Based on Hierarchical Analysis

Authors
Jing Guan1, Nan Han1, *
1School of Economics and Management, Hebei University of Science and Technology, Shijiazhuang, 13582141619, China
*Corresponding author. Email: nh205nh205nh205@163.com
Corresponding Author
Nan Han
Available Online 10 August 2023.
DOI
10.2991/978-94-6463-198-2_50How to use a DOI?
Keywords
Hierarchical analysis; Service quality evaluation; Intelligent services
Abstract

From the perspective of comprehensively improving the quality of intelligent services in the pharmaceutical industry, the service quality evaluation system of pharmaceutical enterprises is constructed in order to improve customer experience. The intelligent service quality evaluation model applicable to pharmaceutical enterprises is established using hierarchical analysis, the weights of each index are calculated, and then customer satisfaction is used to obtain the overall results of intelligent service quality evaluation. According to the evaluation results, the weights of the indexes and the scores of the indexes are the analysis is carried out to determine the weak points of the enterprise’s intelligent services, combined with the specific results in a targeted manner, and relevant constructive suggestions are put forward.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 2nd International Academic Conference on Blockchain, Information Technology and Smart Finance (ICBIS 2023)
Series
Atlantis Highlights in Computer Sciences
Publication Date
10 August 2023
ISBN
10.2991/978-94-6463-198-2_50
ISSN
2589-4900
DOI
10.2991/978-94-6463-198-2_50How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Jing Guan
AU  - Nan Han
PY  - 2023
DA  - 2023/08/10
TI  - Research on Intelligent Service Quality Evaluation of Pharmaceutical Companies Based on Hierarchical Analysis
BT  - Proceedings of the 2nd International Academic Conference on Blockchain, Information Technology and Smart Finance (ICBIS 2023)
PB  - Atlantis Press
SP  - 485
EP  - 492
SN  - 2589-4900
UR  - https://doi.org/10.2991/978-94-6463-198-2_50
DO  - 10.2991/978-94-6463-198-2_50
ID  - Guan2023
ER  -