Implementation of Standard Operating Procedures of the Food and Beverage Department for Internship Students at Hotel Sotis Kupang

DOI

10.2991/978-2-38476-202-6_45How to use a DOI?

Keywords

implementation; standard operating procedures; dish management

Abstract

This study aims to determine the delivery process and how to apply the Standard Operating Procedures in the Food and Beverage Department at the Sotis Kupang Hotel for street vendors. The research method is interviews and documentation as well as direct observation of the field or research location then presents the results of the observations in the form of research discussion. The research subjects were HRD staff, Food and Beverage Service managers, waiters, street vendor students at Hotel Sotis Kupang. Research method: This study used a qualitative descriptive analysis technique. In this case, the steps used are direct observation to the location, namely the Sotis Kupang Hotel, then observing the actual conditions, and being ready to conduct research. Results and Discussion, namely of the 9 standard operating procedures, there are 6 standard operating procedures that are implemented well, seen from the results of the interview conclusions, while the 2 standard operating procedures have not been implemented optimally asseating guests and clearing tables. Suggestions, there needs to be training in improving service capabilities in responding to guests, as well as the ability to quickly clean tables that have been used, so as to reduce or minimize things that are not pleasing to tau.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Christina Marianan Mantolas
AU  - Rully Saragi
AU  - Martarida Bagaihing
AU  - Semi Lorensman Keas
PY  - 2024
DA  - 2024/02/15
TI  - Implementation of Standard Operating Procedures of the Food and Beverage Department for Internship Students at Hotel Sotis Kupang
BT  - Proceedings of the International Conference on Applied Science and Technology on Social Science 2023 (iCAST-SS 2023)
PB  - Atlantis Press
SP  - 326
EP  - 328
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-202-6_45
DO  - 10.2991/978-2-38476-202-6_45
ID  - Mantolas2024
ER  -