Strategy of Population Administration Services in Bojongloa Kaler District During Covid-19 Pandemic

DOI

10.2991/978-2-38476-104-3_11How to use a DOI?

Keywords

Population Administration Services; Formulation Strategy; QSPM

Abstract

This study was conducted to determine strategic priorities in the administration of population administration services carried out by the Bojongloa Kaler Districts at Bandung City during the Covid-19 Pandemic. Prior to the Covid-19 pandemic conditions, services were running very well, direct communication between administrative service officers and the community went smoothly, while during the Covid-19 pandemic there were obstacles due to new regulations such as social distancing. The conditions of environmental changes that occur make Bojongloa Kaler District at Bandung City need to make a planning strategy based on an analysis of internal and external environmental conditions as the main reference in formulating strategies to improve service quality. The type of research in this study is descriptive quantitative with the types of primary data and secondary data. Data analysis was carried out through three stages, namely the input stage using the IFE matrix and EFE matrix tools, then the matching stage using the IE matrix and SWOT matrix tools, the last is the decision stage ¬using the QSPM tool. The results of this study indicate that the proposed priority strategy is to increase the quantity and quality of personnel resources. The existence of the Covid-19 pandemic condition makes this strategy the main key in providing the best service to the community so that it is easier and faster to respond to meet community needs.

Copyright

© 2024 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Salsabila Azzahra
AU  - Reni Wijayanti
PY  - 2023
DA  - 2023/09/29
TI  - Strategy of Population Administration Services in Bojongloa Kaler District During Covid-19 Pandemic
BT  - Proceedings of the  Fourth International Conference on Administrative Science (ICAS 2022)
PB  - Atlantis Press
SP  - 102
EP  - 111
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-104-3_11
DO  - 10.2991/978-2-38476-104-3_11
ID  - Azzahra2023
ER  -