Evaluation of Eazy Passport Service Implementation in an Effort to Improve Public Service During the Covid-19 Pandemic in Sukabumi Immigration Office Class II Non Immigration Checkpoint

DOI

10.2991/978-2-38476-104-3_4How to use a DOI?

Keywords

Evaluation; Implementation; Eazy Passport Service

Abstract

This study focuses and focuses attention on the Evaluation of the Implementation of the Eazy Passport Service in Efforts to Improve Public Services during the Covid-19 Pandemic Period at the Class II Immigration Office Non-Immigration Checkpoint Sukabumi through the aspects of input, process, output and impact (outcomes). The results of this study indicate that the Evaluation of the Implementation of the Eazy Passport Service in an Effort to Improve Public Services during the Covid-19 Pandemic at the Class II Non Immigration Checkpoint Sukabumi Immigration Office is quite good, but the input indicators (service officers, quantity of applicants and infrastructure) are not fully qualified, process (socialization and service) is not fully optimal, the output (service quality and applicant satisfaction) is not fully maximized and the outcome (effectiveness and understanding) is not fully effective. The results of showed that the Evaluation of the Implementation of Eazy Passport Service in an Effort to Improve Public Services during the Covid19 Pandemic, was quite good but the input were not fully qualified, process have not been fully optimal, outputs have not been fully maximized and outcomes have not been fully effective. Conclusion of is that the indicators that have been met include service officers, services, applicant satisfaction and the effectiveness of eazy passport services. Meanwhile, the challenge include the infrastructure, quantity of applicants, socialization, quality of service and understanding of applicants for eazy passport services, so that this eazy passport service should still exist but it is hoped that in the future the recording can be done offline so that it will no longer be constrained by the network, continue to increase direct socialization and innovate in virtual socialization .

Copyright

© 2024 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Ade Fahrudin
AU  - Asep Wianto
PY  - 2023
DA  - 2023/09/29
TI  - Evaluation of Eazy Passport Service Implementation in an Effort to Improve Public Service During the Covid-19 Pandemic in Sukabumi Immigration Office Class II Non Immigration Checkpoint
BT  - Proceedings of the  Fourth International Conference on Administrative Science (ICAS 2022)
PB  - Atlantis Press
SP  - 23
EP  - 30
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-104-3_4
DO  - 10.2991/978-2-38476-104-3_4
ID  - Fahrudin2023
ER  -