Service-oriented Performance Evaluation Framework and Indicator System of Government Portal Websites

DOI

10.2991/icaicte-14.2014.52How to use a DOI?

Keywords

public service; government portal websites; performance evaluation; index system.

Abstract

Since the development of public service-oriented government portal websites have been advocated by governments all over the world, it will not only benefit the development but also enrich the theories, methods and practices to evaluate the performance of the websites. However, problems exist. Firstly, the index system doesn’t highlight public service and is not comprehensive. Secondly, the method to derive the weight of each index is subjective. At last, the method to calculate the final score cannot deal with ambiguity. To address the problems, a framework and an index system for the public service-oriented performance evaluation of government portal websites are proposed, which guide the future research and provide a base for the research.

Copyright

© 2014, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Yu-shengsheng Yan
AU  - Hui Du
AU  - Ting-ting Li
PY  - 2014/08
DA  - 2014/08
TI  - Service-oriented Performance Evaluation Framework and Indicator System of Government Portal Websites
BT  - Proceedings of the 2014 International Conference on Advanced ICT (ICAICTE 2014)
PB  - Atlantis Press
SP  - 245
EP  - 249
SN  - 2352-538X
UR  - https://doi.org/10.2991/icaicte-14.2014.52
DO  - 10.2991/icaicte-14.2014.52
ID  - Yan2014/08
ER  -