Proceedings of the Sixth International Conference on Applied Economics and Social Science (ICAESS 2024)

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Analysis of User Satisfaction of I-BOSS System on Licensing Services at the Directorate of Goods Traffic in BP Batam

Authors
Dyne Estina Sihombing1, *, Sri Zuliarni1
1Business Management Department, Politeknik Negeri Batam, Batam City, Indonesia
*Corresponding author. Email: dyneestina1212@gmail.com
Corresponding Author
Dyne Estina Sihombing
Available Online 31 December 2024.
DOI
10.2991/978-94-6463-640-6_25How to use a DOI?
Keywords
User Satisfaction; I-BOSS; Technology Acceptance Model (TAM)
Abstract

This aims of this study are to measure the satisfaction of users of the I-BOSS website at the Goods Traffic Directorate of Badan Pengusahaan (BP) Batam by integrating Technology Acceptance Model (TAM) and User Satisfaction models. For this study, a questionnaire based on a quantitative approach was used and distributed using purposive sampling technique, the criteria were business actors who had conducted licensing services through the I-BOSS web- site. Data analysis was done by using a structural equation model (SEM). Ac- cording to the results, can be stated that perceived ease of use affects perceived usefulness and user satisfaction, then attitude towards using affected by perceived usefulness and affects user satisfaction. Perceived usefulness and attitude towards using also mediate the effect of perceived ease of use on user satisfaction.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the Sixth International Conference on Applied Economics and Social Science (ICAESS 2024)
Series
Advances in Economics, Business and Management Research
Publication Date
31 December 2024
ISBN
978-94-6463-640-6
ISSN
2352-5428
DOI
10.2991/978-94-6463-640-6_25How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Dyne Estina Sihombing
AU  - Sri Zuliarni
PY  - 2024
DA  - 2024/12/31
TI  - Analysis of User Satisfaction of I-BOSS System on Licensing Services at the Directorate of Goods Traffic in BP Batam
BT  - Proceedings of the  Sixth International Conference on Applied Economics and Social Science (ICAESS 2024)
PB  - Atlantis Press
SP  - 340
EP  - 352
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-640-6_25
DO  - 10.2991/978-94-6463-640-6_25
ID  - Sihombing2024
ER  -