Proceedings of the 2017 International Conference on Humanities Science, Management and Education Technology (HSMET 2017)

Discussion on the Management of Electric Power Customer Complaints

Authors
Yanjun Pang, Huiyan Cao, Xiaoshu Zhang, Xinhua Zhao, Mei Xu, Wei Ma, Yuhui Zhang, Qinghao Wang, Bo Zhu
Corresponding Author
Yanjun Pang
Available Online February 2017.
DOI
10.2991/hsmet-17.2017.83How to use a DOI?
Keywords
Service, Power Supply, Complaint, Management
Abstract

Quality service is the lifeblood of a power supply enterprise. It is a necessary requirement that improving the ability and level of quality service of power supply to meet the needs of economic and social electricity and establish socialistic harmonious society. It is an important content to expand electricity market and enhance the core competence of the corporation as well. Forewarning and occurrence management of the complaint to power supply is the process of gap management of service quality of enterprises inner,and so does the management of electricity customer satisfaction.

Copyright
© 2017, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 2017 International Conference on Humanities Science, Management and Education Technology (HSMET 2017)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
February 2017
ISBN
978-94-6252-313-5
ISSN
2352-5398
DOI
10.2991/hsmet-17.2017.83How to use a DOI?
Copyright
© 2017, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Yanjun Pang
AU  - Huiyan Cao
AU  - Xiaoshu Zhang
AU  - Xinhua Zhao
AU  - Mei Xu
AU  - Wei Ma
AU  - Yuhui Zhang
AU  - Qinghao Wang
AU  - Bo Zhu
PY  - 2017/02
DA  - 2017/02
TI  - Discussion on the Management of Electric Power Customer Complaints
BT  - Proceedings of the 2017 International Conference on Humanities Science, Management and Education Technology (HSMET 2017)
PB  - Atlantis Press
SP  - 402
EP  - 406
SN  - 2352-5398
UR  - https://doi.org/10.2991/hsmet-17.2017.83
DO  - 10.2991/hsmet-17.2017.83
ID  - Pang2017/02
ER  -