The Study on the Effect of Waiting Time for Medical Treatment and Medical Convenience on Patient Perceived Value Based on an Empirical Research in China

DOI

10.2991/gecss-14.2014.56How to use a DOI?

Keywords

Patient Perceived Value, Patients’ Satisfaction in China, Hospital Management

Abstract

In China, the long waiting time and inconvenience in taking medical treatment are common problems that patients complaint about usually. A number of hospitals have allocated a lot of money for solving the problems and improving the medical service. Although plenty of resources are allocated into it, the problems have not been solved yet. Based on the theory of patient perceived value and combined with the empirical study with cases of large and well-known hospitals in Zhejiang Province of China, the study did a research in the impact of the waiting time and convenience on patient perceived value. According to the research findings, there is no correlation between patients’ personal time adequacy and perceived convenience, but there is a positive correlation between perceived convenience and perceived value. The characteristics of patients have a certain influence on adequate time extent and perceived convenience.

Copyright

© 2014, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Hui Qian
AU  - Yiwei Wu
PY  - 2014/01
DA  - 2014/01
TI  - The Study on the Effect of Waiting Time for Medical Treatment and Medical Convenience on Patient Perceived Value Based on an Empirical Research in China
BT  - Proceedings of the 2014 International Conference on Global Economy, Commerce and Service Science
PB  - Atlantis Press
SP  - 221
EP  - 224
SN  - 1951-6851
UR  - https://doi.org/10.2991/gecss-14.2014.56
DO  - 10.2991/gecss-14.2014.56
ID  - Qian2014/01
ER  -