Proceedings of the 7th Global Conference on Business, Management, and Entrepreneurship (GCBME 2022)

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Community Satisfaction Analysis of Public Services Case Study: Development Planning Agency, Regional Research, and Development of Tasikmalaya City

Authors
Andriana Revaldhi1, *, Alfira Sofia1, Vanessa Gaffar1
1Universitas Pendidikan Indonesia, 40154, Bandung, Indonesia
*Corresponding author. Email: andrianarevaldhi@upi.edu
Corresponding Author
Andriana Revaldhi
Available Online 29 September 2023.
DOI
10.2991/978-94-6463-234-7_195How to use a DOI?
Keywords
Service; Satisfaction; IKM; Society
Abstract

One measure of success in providing services to a government organization is determined by the level of satisfaction of service recipients. This study aims to determine the level of community satisfaction with the services provided by the Research and Development Planning Agency for the City of Tasikmalaya. This research uses a quantitative approach with a survey method. The sample used in this study consisted of 100 respondents who received services with a random sample selection. The results of the study showed that the community satisfaction index on the quality of services provided by the Regional Development Planning and Research Agency of the City of Tasikmalaya was the result of service quality B with the Good category. This means that the service recipients are generally satisfied with the service performance. The element with the highest Average Value is the Cost element in the Very Good category, and the element with the lowest Average Value is the Service Time element but is still in the good category. The other elements with almost the same Average Value are included in the good category.

Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 7th Global Conference on Business, Management, and Entrepreneurship (GCBME 2022)
Series
Advances in Economics, Business and Management Research
Publication Date
29 September 2023
ISBN
978-94-6463-234-7
ISSN
2352-5428
DOI
10.2991/978-94-6463-234-7_195How to use a DOI?
Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Andriana Revaldhi
AU  - Alfira Sofia
AU  - Vanessa Gaffar
PY  - 2023
DA  - 2023/09/29
TI  - Community Satisfaction Analysis of Public Services Case Study: Development Planning Agency, Regional Research, and Development of Tasikmalaya City
BT  - Proceedings of the 7th Global Conference on Business, Management, and Entrepreneurship (GCBME 2022)
PB  - Atlantis Press
SP  - 1847
EP  - 1852
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-234-7_195
DO  - 10.2991/978-94-6463-234-7_195
ID  - Revaldhi2023
ER  -