Proceedings of the 7th Global Conference on Business, Management, and Entrepreneurship (GCBME 2022)

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The Influence of Service Quality of Service Provider Consultant Planning Construction Planning on Service User Satisfaction

Authors
Totong Budiman1, *, Ratih Hurriyati1, Heny Hendrayati1
1Universitas Pendidikan Indonesia, Bandung, 40154, Indonesia
*Corresponding author. Email: tbi.thea@upi.edu
Corresponding Author
Totong Budiman
Available Online 29 September 2023.
DOI
10.2991/978-94-6463-234-7_41How to use a DOI?
Keywords
Service Quality; Service User Satisfaction; Construction Planning Consultant Services
Abstract

This study aims to describe service quality and user satisfaction, and customer satisfaction helps to identify hypotheses about service quality. Relationship between perceived service quality and service user satisfaction. This research method uses a simple random sampling method. This sample uses up to 30 respondents who are service users CV. AK, consisting of two variables with 54 questions. The data analysis technique used Statistical Product for Service Solutions (SPSS) 25 for Windows computer software with a simple linear regression method. The results of this study give an overview of service quality and service user satisfaction at a very high level. Service quality has a positive and significant influence on the satisfaction level of service users.

Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 7th Global Conference on Business, Management, and Entrepreneurship (GCBME 2022)
Series
Advances in Economics, Business and Management Research
Publication Date
29 September 2023
ISBN
10.2991/978-94-6463-234-7_41
ISSN
2352-5428
DOI
10.2991/978-94-6463-234-7_41How to use a DOI?
Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Totong Budiman
AU  - Ratih Hurriyati
AU  - Heny Hendrayati
PY  - 2023
DA  - 2023/09/29
TI  - The Influence of Service Quality of Service Provider Consultant Planning Construction Planning on Service User Satisfaction
BT  - Proceedings of the 7th Global Conference on Business, Management, and Entrepreneurship (GCBME 2022)
PB  - Atlantis Press
SP  - 423
EP  - 430
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-234-7_41
DO  - 10.2991/978-94-6463-234-7_41
ID  - Budiman2023
ER  -